action reflection on leading change in healthcare
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California's Central Valley is home to about five Kaiser-affiliated hospitals, offering emergency and other medical services 24 hours a day, seven cslifornia a week. West Lancaster, CA Driving directions References Kaiser Permanente: Quick Facts. Written by Max Stirner. Max Stirner is a New York-based writer and editor with over a decade of experience. Richmond, CA 1 0.

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Action reflection on leading change in healthcare

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It formulates plans and goals, organizes roles and resources for execution, and controls performance to ensure realization of plans within budget. Most would agree that management of this kind is critical wherever quality and safety are issues. Leadership sets direction, a vision for a future state—not some mystical long-term destination, but a specific end state in which the needs for reform have been fulfilled.

It identifies needs for change and formulates strategies for making changes. While management focuses on organizing, leadership seeks to align, inspire, and empower people. Management and leadership are complementary; good management is a practical reality check on leadership. Only with this kind of leadership, and in sufficient numbers, will an organization be able to sustain their change efforts in the face of the inevitable obstacles that arise along the way.

Of the functions that leaders perform—setting direction, aligning people, motivating action—perhaps setting direction is the most practiced. In a recent review of health care improvement initiatives, Perla, Bradbury, and Gunther-Murphy observed: "The movement to improve the quality of healthcare does not lack established interventions, powerful ideas, and examples of success and breakthrough results.

Uptake of these advances, however, is limited, uneven, and slow. What, then, is the kind of leadership we need in order to address these issues? How does the legacy culture restrain change? What kind of critical mass of energy and effort is required to spur action and ensure an increased pace of adoption that spreads throughout the organization?

Building the leadership capacity and culture of an organization begins at the top. There are important things that senior management can do, and then there are also ways in which they need to get out of the way after doing them in order to empower next-generation leaders throughout the organization. Here are some simple suggestions for how senior leadership can make a difference:. Identify and engage a larger number of high-potential leaders earlier.

It is your job to spot them, and they should be representative of all levels and all departments. Involve these leaders in the direction-setting task. Promote informal communications networks among leaders. This will lead to the relationship building that can support alignment checking and coordination of action. Get to know your people and encourage them to get to know one another. People perform best when they understand their interdependencies as well as what drives others, including their interests, experience, values, and motivations.

Use what you learn about one another. Once there is deeper understanding of individual commonalities and differences, this knowledge can be tapped to appeal to shared values, recognize progress, encourage others when times are tough, and build a sense of cohesion.

Rely on encouragement rather than control. Leaders need to model and encourage a constructive mentality. This means focusing on including rather than excluding, offering feedback rather than criticism, and surfacing issues early rather than letting them fester.

There are individual and group development methods that can be tailored to the organization, which help foster this relational pattern of interaction among the growing cadre of leaders.

As this group of leaders undergoes the stages of group development, authentic cultural norms, which promote positive change, will also quite naturally emerge. Not only do these leaders acquire accountabilities for these norms, they also cultivate an even deeper, person-based sense of responsibility for them. This course of action by senior leadership prepares the organization for change. Helping them cope as they struggle through the change process then becomes an ongoing priority.

Part of that struggle consists in breaking old habits associated with the legacy culture, whose purpose may have been to restrict and control with hierarchy and closed departmental boundaries. If the new culture is to empower leadership and initiative at all levels, more open boundaries and delegation of authority will be needed. To summarize, there are reasons for management to care about culture and culture change. Indeed, it is inconceivable that any health system could navigate the challenges of reform absent significant culture change.

The business of culture change concerns leadership more than management, hence successful health systems will need to build a bigger, more able group of leader-managers.

Performance will depend upon development, adaptive development. I have written elsewhere about the challenge-development curve. Increasing levels of challenge, like those associated with stretch assignments or organizational culture change, stimulate learning and development up to a point b beyond which further increases in challenge overwhelm us b-c.

This curvilinear relationship between level of challenge and gains in development a-b-c is moderated by access to resources: expert advice; stakeholder feedback; group problem solving; and mentoring. These effects are represented in the green line b-d, which leads to adaptive change.

The effect of moderators is mediated by other, person-based factors: a practiced capacity for reflection; openness to self-examination and personal change; and an ability to communicate openly and repair ruptures in relationships.

Keep this graphic image of adaptive change in mind. Recall Kotter's definition of leadership: "What leaders really do is prepare organizations for change and help them cope as they struggle through it.

First, preparing for change and coping with the struggle is largely about effectively addressing what I have called moderating and mediating variables in the challenge-development curve. Moderating variables provide "scaffolding. Mediating variables—such as openness to feedback—catalyze the effect of moderating variables, including the stakeholder feedback itself. Second, we know that transfer of learning is a critical factor in development.

That is why action learning is the design of choice. Each future leader applies his or her learning directly to a project that is strategically important. All projects are vetted by management to ensure alignment and relevance. What facilitates learning is a combination of peer interaction, group-based learning modules, and facilitated reflection to deepen insight into the psychosocial factors essential to leading culture change.

Third, a fundamental principle that is reinforced throughout the action learning leader development program is systemic attribution of cause. As Don Berwick of IHI is inclined to say, systems are perfectly designed to deliver the results they are currently delivering. There is seldom a simple division of good guys and bad guys, know-it-alls and know-nothings.

We all play a role in the system that generates our current problems, so let's focus on what needs to change rather than on blaming one another. Fourth, culture change via action learning is a practical, trial-and-error process. Therefore, we must inoculate against setbacks by properly framing expectations. Sometimes we will get it right very quickly. Other times we may repeatedly fail. As Winston Churchill said, "The secret to success is learning how to go from failure to failure without loss of enthusiasm.

Finally, communication must be a key theme for development. Our busy lives can make it challenging to be healthy. Make small changes. Thankful I got well soon; thanks for your prayers. GodIsGood ThanksLord. Wherever your journey takes you, the path ahead leads to an endless horizon. Keep calm and carry on. Staying balanced in the chaos of life and the workplace is about making time to reflect, recharge, and enjoy what matters.

To open up about depression is to break the stigma that surrounds it. It needs to start with you, me, and every single one of us speakup. What about listening to other parts of you? Let us elevate the health of one billion people by delivering joyful, personalised, right-time experiences. Things are not always as they seem, take time to reflect on your life, and you might find out something you never knew.

As the fall hits, make sure to bundle up properly to protect yourself from seasonal ailments. To shine a light for people and be part of the healthcare community is very rewarding for us at Novartis. Sometimes, healing requires us to have the strength to look back at old wounds to learn what caused them.

Studies show that having a doctor who listens and cares improves and saves lives. Typically, we take better care of others than we do ourselves. Be in it to win it this October and always. This summer, make it easier on yourself and get the most out of your relationship with your doctor. Schedule an appointment to speak with yourDoc. Let that sink in for a moment.

And consider whether you have an equilibrium-disrupting amount of energy going into your work…and what you choose to do with all that extra time…. All we need is a healthy mind and a healthy body. This will take us far and would make us live longer and enjoy our family and friends. We all need to eat, sleep and drink. But focusing on what matters makes the rest easier. Ever wonder what this summer has in store?

Relax, take some time for yourself and make this moment count. Always remember you are braver than you believe, stronger than you seem, smarter than you think, and twice as capable as you have ever imagined. We all look back on our medical history and experience with regret. If I knew then what I know now…. Prayer for us today is to care for our hearts that we might responsibly, compassionately meet the needs of one another.

Moments of intense feelings and reflections happen to all of us. We want to make it as easy as possible for you to address your health, so we offer a variety of appointment options to meet your busy schedule.

Being your best self starts with a healthy mind, body and spirit. Invest in a routine that works for you and set an excellent example for others. We live in a world where most of us sit for too much of the day. Make a move to improve your life right now.

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Change can be easy to embrace in the abstract. Many leaders are strong advocates for change when they are the ones who get to inflict change on others and insulate themselves from the consequences of change.

The truth is that all meaningful change starts with changing yourself first. Start with yourself, and almost any change is possible. Leaders must model the change they expect from others. But leaders often fail to understand that even the most straightforward and logical change can have very personal consequences for someone else.

Change always has a personal dimension, both to the leader and to everyone on his or her team. I recently fielded a call from a very bright graduate student who was interviewing leaders who were engaged in change processes. The questions were framed in such a way that change was viewed as a program with a starting date and an end point.

Inquiry was made into how the program was structured, who played important roles in the change effort, the duration of the program, and how success was measured at the conclusion of the program. Programs come and go. Change is a constant. Change is especially needed in times of adversity, and the case for making change can be easier at those times. But waiting until reaching the desperation threshold can be dangerous, severely limiting creative options due to constraints of limited time and money.

Inspired change offers a greater promise of success, but is often hampered by inertia and hubris. Adopting the principle that organizational change is a constant which may vary in intensity keeps the need for change on the front burner. I have a few specific suggestions regarding change for those who find themselves in positions of leadership:. Leading change is not for the fainthearted.

It is hard work. But leading change successfully can be among the most rewarding and personally satisfying experiences of life. Proctor was employed by PSL from - Before becoming CEO, Mr. Proctor was Chief Operating Officer for 16 years. He served as Chair-elect in and , as Chair in and , and as past-Chair in and Categories Follow Us Subscribe. Back to Learning Center Subscribe.

I have a few specific suggestions regarding change for those who find themselves in positions of leadership: Foster an ongoing expectation of change as an essential ingredient for success. Emphasize that change is not just a response to failure when you have no options left. Change is needed even when things are going well. Define the philosophy of change as an interactive process — engaging others to move forward rather than the leader announcing what is to be changed and expecting everyone else to fall in line.

Build a case for why a particular change is needed and articulate the benefits to all of the stakeholders. Paint a clear picture of what you hope life will be like after the change. Clarifying what you want and why you want it is the first step towards making that happen. The history of the practice of medicine is a history of ups and downs, highs and lows.

Physicians can learn, as others learn, from the mistakes of their predecessors. Whether you have a cough, a cold, allergies, or a chronic condition, you deserve high-quality care from someone who listens to your story and treats you with respect. Fall is a great time to reflect and think about your health. Put your feet up and rest this season. Three simple, timeless truths to live by.

Our mission is to help you design a life where what you have is enough. Welcome to the Good Life Project. At the core of our healthcare is a commitment to our people, the communities we serve, creating a sense of purpose among all those who touch us. The essence of medicine is art, not science.

It is a passion for total wellbeing rather than a specific technique. I am proud to be part of an organisation that provides the highest level of care to our patients. The real opportunity may be to do away with the notion of speciality doctors and think about a system where people can get whatever they need, wherever they are. Our busy lives can make it challenging to be healthy. Make small changes.

Thankful I got well soon; thanks for your prayers. GodIsGood ThanksLord. Wherever your journey takes you, the path ahead leads to an endless horizon. Keep calm and carry on. Staying balanced in the chaos of life and the workplace is about making time to reflect, recharge, and enjoy what matters. To open up about depression is to break the stigma that surrounds it. It needs to start with you, me, and every single one of us speakup. What about listening to other parts of you?

Let us elevate the health of one billion people by delivering joyful, personalised, right-time experiences. Things are not always as they seem, take time to reflect on your life, and you might find out something you never knew. As the fall hits, make sure to bundle up properly to protect yourself from seasonal ailments. To shine a light for people and be part of the healthcare community is very rewarding for us at Novartis. Sometimes, healing requires us to have the strength to look back at old wounds to learn what caused them.

Studies show that having a doctor who listens and cares improves and saves lives. Typically, we take better care of others than we do ourselves. Be in it to win it this October and always.

This summer, make it easier on yourself and get the most out of your relationship with your doctor. Schedule an appointment to speak with yourDoc. Let that sink in for a moment. And consider whether you have an equilibrium-disrupting amount of energy going into your work…and what you choose to do with all that extra time…. All we need is a healthy mind and a healthy body. This will take us far and would make us live longer and enjoy our family and friends.

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Leadership, Organizing and Action: Leading Change

Sep 12,  · Inspiring Healthcare Reflection Quotes 1. Let us pledge ourselves to participate in caring for one another, to make life more beautiful and our community more livable. 2. Your . Apr 14,  · A transformational leader is motivational, inspirational, determined, and able to speak on the medical facility’s vision and then encourage pride within those facility . Nov 17,  · Health care can be complex in itself because it intersects with a diverse array of human experiences and emotions. Through these challenges that our patients and colleagues Missing: action reflection.