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Advancement is contingent on several factors, including performance and relationship with the supervisor or manager. One does get promoted for doing well at work and building a "dependency. And the pay rises steadily throughout the year, and even more so after promotions. Work days are usually from Monday to Friday. Accenture provides a hybrid working option with flexible work timings. Good platform to learn about multitasking.
Balance your work and personal life with a range of workplace options and innovative tools that help you stay connected globally. Accenture has a diverse and inclusive culture. Being a global organization, the company gives an open environment to employees from different backgrounds.
On the whole, Accenture encourages an environment of safety, security, and flexibility while maintaining the principles of honesty and integrity. To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled and submitted.
Updating Results. Home Employers Accenture India Opportunities. Accenture India. Bring your expertise to some of the most influential organizations in the world, transforming industries alongside the best of the best. Apply on employer site Save. Opportunity details Opportunity Type. Minimum requirements Accepting International Applications. Creative Arts Creative Arts all other.
Sciences Sciences all other. Hiring criteria Entry pathway. Working rights India Citizen Permanent resident Full working rights. About Accenture Accenture is a global professional services company with leading digital, cloud, and security capabilities. Your role In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your team and direct supervisor.
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All fields are required when completing this form. If Other, please specify. Phone number Please include country code. Thank You. The Service Desk provides quality support, with industry-leading service level agreements SLAs across all channels. The key strategic focus of the Accenture Technology Support model is to greatly reduce the number of incidents requiring Service Desk assistance through the introduction of tools and technologies that automate service delivery.
New self-service and automation capabilities are being developed providing automated solutions to common problems, real-time diagnostics with semi-automated solutions for agents and self-healing technology. Significant savings have been delivered to the organization through the introduction of an automated password reset facility, available via the Service Desk telephone system IVR.
After only three months, more than 50 percent of password resets were via the new automated solution on the IVR, delivering a significant cost saving to the Service Desk organization. Other key initiatives in the area of automation include:. Assisted support We provide remote support capabilities to resolve issues anywhere, anytime, keeping Accenture people productive at client sites, in their homes, or in other locations, without the need for an in-person visit.
Today, they resolve 75 percent of the PC software issues that would previously have been resolved by onshore local teams. The business benefits of introducing Level 2 remote support are many: Accenture people remain productive in the field, the support is cost-effective as teams are located offshore, and local office support teams are freed up to focus on higher-value activities.
Deskside support through local in office teams has long been a focus area for cost reduction in IT shops around the globe. Employee centricity The support model is designed with the employee experience front of mind—to be simple and intuitive, and provide a choice of ways to interact with the support organization.
When it comes to automated solutions, these are evaluated and only implemented where they help, not hinder, the employee. This model enables Accenture people to work efficiently and collaboratively without interruption of technology issues through a continuous focus on improving employee technology support. This continuous improvement has led to a reduction in the number of incidents per employee, which in turn, has reduced cost to serve.
Cost-effectiveness has steadily improved as global IT has implemented our strategy. We continue to look at how we can further reduce support incidents, in particular, through proactive education, self-service channels and automation, which optimizes support and enables people to resolve issues, simply and quickly. The technology support strategy is designed with Accenture people at its center, with the specific intent of making resolving an IT issue as simple as possible.
Accenture people tend to be tech savvy, happy to use self-service and are often first adopters of new technology, but that also makes them harsh critics if solutions do not work well. Customer satisfaction with technology support has been maintained at between 90 to 95 percent throughout the entire transformational journey.
Newer services like remote technology support and webchat tend to have higher satisfaction scores than more established services, which helps corroborate the strategy of always pushing for the next innovation in support.
Skip to main content Skip to footer. Reducing the need for Service Desk support using proactive interventions, automation and self-service. Call for Change. Call for change.
When tech meets human ingenuity. Other key initiatives in the area of automation include: Chatbot answering basic technology-related FAQs and ticket-related questions E-mail advisor converting free text e-mails sent to the Service Desk into tickets Automated scripts and the LogMeIn remote control tool Multilingual webchat tool Assisted support We provide remote support capabilities to resolve issues anywhere, anytime, keeping Accenture people productive at client sites, in their homes, or in other locations, without the need for an in-person visit.
A valuable difference. Meet the team.